Refund Policy

Effective Date: 01 August 2025

Thank you for choosing Reach Rider. We strive to provide 100% genuine services and digital products to our clients worldwide. However, we understand that sometimes issues may arise. Please read our Refund Policy carefully.

1. Refund Policy for Digital Products

• All digital product sales (e.g., plugins, themes, licenses, subscriptions, premium tools) are final because they are non-tangible and easily replicable.

• Refunds will not be issued unless:

  • The product is defective, or

  • The product does not match the description provided at the time of purchase.

• If you believe your product is defective or misrepresented, you must contact us within 14 days of purchase.

• If your claim is verified, we will either:

  • Replace the product, or

  • Issue a full refund.

2. Refund Policy for Freelance Services

• If you are dissatisfied with our services, please contact us within 14 days of project completion.

• We will first try to resolve your concerns through revisions or adjustments.

• If we cannot resolve the issue, we may issue a partial or full refund based on:

  • The amount of work completed, and

  • The resources already used.

• Refunds will not be provided if:

  • The client has already approved the final project.

  • The project is cancelled after work has started.

  • Fraudulent activity or abuse of our services is suspected.

3. Processing of Refunds

• Approved refunds will be processed to the original payment method.

• Processing time may vary depending on your payment provider.

4. Contact Us

If you have any questions about our Refund Policy, please contact us at:

📧 Email: [email protected]
📞 Phone:01761-702578
🌐 Website: http://reachrider.com/